We will create a mule account to hold the item(s) you've ordered. The username and password of this account will be e-mailed to your e-mail address. After you have received the email, it is your responsibility to remove the items from the mule account. If you need help with transferring the items then contact us via Live Chat.

Please confirm that our Live Chat is online for delivery within 15 minutes. When we are online, the majority of the orders will be delivered within 15 minutes and we guarantee to deliver within 12 hours. If you have not heard from us within 12 hours of the time you placed your order, please contact us via the Live Chat on the website or via the contact form.

If you would like to see a new item added to the shop, contact us by email at info@d2forge.com or by Live Chat.